The service
Tracklyne provides product analytics, web analytics, session replay, heatmaps, feature flags, experiments, surveys, error tracking, data pipelines, dashboards and alerts, with SDKs for the browser, Node.js and iOS. We may improve or change features over time.
Your account and workspace
Keep your credentials and personal API keys safe and give accurate information. The workspace owner is responsible for the members they invite and for what happens under the workspace.
Your data and your users
The data you send to Tracklyne belongs to you. You give us the right to process it only to provide the service. For the personal data of your end users, Tracklyne acts as your processor (see the privacy policy), and you are responsible for:
- having a lawful basis, and consent where required, for the tracking you configure (including cookies and session replay);
- informing your users in your own privacy notice;
- not sending sensitive data (health, biometric, payment card, passwords, government ids) as event properties or unmasked in replays.
Plans, quotas and payment
Tracklyne has a Free plan and paid plans (Pro, Scale and custom plans). Each plan has monthly quotas (events, replays, flag requests), project and member limits and a data retention window, shown on the pricing page. Quotas reset on the first day of each month (UTC).
When a quota is reached, ingestion of that stream is paused until the next month or an upgrade. We never bill overages.
Paid plans are paid outside the platform, in cash or by bank transfer; we activate the plan within the day for the agreed period and issue an invoice. There is no automatic renewal. When a paid plan ends you get a 14-day grace period, then the workspace returns to the Free limits and data older than the Free retention window is deleted.
Acceptable use
- No attempt to break, overload, reverse-engineer or scrape the service.
- No sending of events on behalf of products you do not control.
- No use of Tracklyne to track people in ways that are unlawful or that your users would not reasonably expect.
Availability and liability
We work to keep Tracklyne available and your data safe, but the service is provided as is, without a guaranteed uptime unless agreed in a custom plan. Export your data if you need your own copy. Tracklyne is not liable for indirect losses, and our total liability is limited to the amounts you paid in the 12 months before the claim.
Ending the service
You can delete your workspace at any time; its data is then deleted as described in the privacy policy. We may suspend a workspace that breaks these terms, after notice when possible.
Governing law and contact
These terms are governed by Tunisian law. Questions: slimbennasrallah@gmail.com.